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The 10 Commandments of Business and How to Break Them : Secrets for Improving Morale, Enhancing Customer Service, Increasing Company Profits, While H ~ Ships in 2-3 days: Bill Fromm, William Fromm / Paperback / Published 1992
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10 Steps to Connecting With Your Customers: William Bethel, Publications Dartnell / Hardcover / Published 1995
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301 Great Customer Service Ideas : From America's Most Innovative Small Companies (301 Series) ~ Usually ships in 24 hours: Nancy Artz (Editor), Harvey MacKay (Introduction) / Paperback / Published 1997
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50 Powerful Ideas You Can Use to Keep Your Customers ~ Usually ships in 24 hours: Paul R. Timm / Paperback / Published 1995
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The 7 Universal Laws of Customer Value : How to Win Customers & Influence Markets ~ Usually ships in 24 hours: Stephen C. Broydrick / Hardcover / Published 1996
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Achieving Excellence Through Customer Service, 2nd ed. ~ Usually ships in 24 hours: John Tschohl / Paperback / Published 1996
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Aftermarketing : How to Keep Customers for Life Through Relationship Marketing ~ Ships in 2-3 days: Terry G. Vavra / Paperback / Published 1995
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Ama Handbook for Customer Satisfaction : A Complete Guide to Research, Planning, & Implementations ~ Ships in 2-3 days: Alan Dutka / Paperback / Published 1995
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The Arthur Andersen Guide to Talking With Your Customers : What They Will Tell You About Your Business : When You Ask the Right Questions ~ Ships in 2-3 days: Michael J. Wing, Arthur Andersen Llp / Paperback / Published 1997
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At Americas Service : How Your Company Can Join the Customer Service Revolution ~ Usually ships in 24 hours: Karl Albrecht / Paperback / Published 1995
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At the Service Quality Frontier : A Handbook for Managers, Consultants, and Other Pioneers ~ Ships in 2-3 days: Mary M. Losardo, Norma M. Rossi / Paperback / Published 1993
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Beyond Customer Satisfaction to Customer Loyalty : The Key to Greater Profitability (Ama Management Briefing) ~ Usually ships in 24 hours: Keki R. Bhote / Paperback / Published 1996
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Building Bridges to Customers (Management Master Series, 15) ~ Ships in 2-3 days: Gerald A. Michaelson / Paperback / Published 1996
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Building Customer Partnerships : The Key to Winning in a Competitive Marketplace ~ Ships in 2-3 days: Phillip F. Faris / Paperback / Published 1996
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The Butterfly Customer : Capturing the Loyalty of Today's Elusive Consumer ~ Usually ships in 24 hours: Susan M. O'Dell, Joan A. Pajunen / Paperback / Published 1997
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Callcenter Management : By the Numbers ~ Ships in 2-3 days: Jon Anton, et al / Hardcover / Published 1997
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Coaching Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Usually ships in 24 hours: Ron Zemke, Kristin Anderson / Paperback / Published 1996
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Command Performance : The Art of Delivering Quality Service (The Harvard Business Review Book) ~ Usually ships in 24 hours: John E. Martin / Hardcover / Published 1994
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Como Hablar Con Sus Clientes : Lo Que Le Diran Sobre Su Negocio : Cuando Les Hace Las Preguntas Correctas ~ Ships in 2-3 days: Michael J. Wing / Paperback / Published 1997
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The Company That Breathes : Every Job Has a Customer ~ Ships in 2-3 days: Peter Hartz / Hardcover / Published 1996
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A Complaint Is a Gift : Using Customer Feedback As a Strategic Tool ~ Usually ships in 24 hours: Janelle Barlow, Claus Moller / Paperback / Published 1996
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Complete Book of Ready-To-Use Customer Service Scripts ~ Usually ships in 24 hours: Michael C. Ramundo / Hardcover / Published 1997
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Complete Customer Service Letter Book ~ Ships in 2-3 days: Edward W. Werz, Sally Germain / Paperback / Published 1993
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The Complete Customer Service Model Letter and Memo Book ~ Usually ships in 24 hours: Michael Ramundo / Hardcover / Published 1995
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Complete Guide to Customer Service ~ Ships in 2-3 days: Linda Lash / Paperback / Published 1989
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The Complete Idiot's Guide to Great Customer Service (Complete Idiot's Guide To...) ~ Usually ships in 24 hours: Ron Karr, Don Blohowiak / Paperback / Published 1997
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The Computer Support Directory : Voice, Fax, and Online Access Numbers ~ Ships in 2-3 days: Kristy Fraser, Bill, Jr. Adler / Paperback / Published 1995
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Creating a Customer-Centered Culture : Leadership in Quality, Innovation, and Speed ~ Usually ships in 24 hours: Robin L. Lawton / Hardcover / Published 1993
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Creating Customer Connections : How to Make Customer Service a Profit Center for Your Company (Taking Control Series) ~ Ships in 2-3 days: Jack Burke / Paperback / Published 1996
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Creating Customer Value : The Path to Sustainable Competitve Advantage ~ Usually ships in 24 hours: Earl Naumann / Hardcover / Published 1994
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Creating Customers for Life (Management Master Series, 14) ~ Ships in 2-3 days: Eberhard E. Scheuing, Eberhard E. Schueing / Paperback / Published 1996
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Creating Value for Customers : Designing and Implementing a Total Corporate Strategy ~ Ships in 2-3 days: William Band / Paperback / Published 1991
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Customer Bonding : Pathway to Lasting Customer Loyalty ~ Usually ships in 24 hours: Richard Cross, Janet Smith / Hardcover / Published 1994
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Customer Bonding : Pathway to Lasting Customer Loyalty ~ Ships in 2-3 days: Richard Cross, Janet Smith / Paperback / Published 1996
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Customer Centered Growth : Five Proven Strategies for Building Competitive Advantage ~ Ships in 2-3 days: Richard Whiteley, Diane Hessan / Hardcover / Published 1996
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The Customer Comes Second and Other Secrets of Exceptional Service ~ Usually ships in 24 hours: Hal F. Rosenbluth, Diane McFerrin Peters / Paperback / Published 1994
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Customer Connections : New Strategies for Growth ~ Usually ships in 24 hours: Robert E. Wayland, Paul M. Cole / Hardcover / Published 1997
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Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series) ~ Ships in 2-3 days: James G. Shaw / Hardcover / Published 1996
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Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series) ~ Ships in 2-3 days: James G. Shaw / Hardcover / Published 1996
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Customer Intimacy : Pick Your Partners, Shape Your Culture, Win Together ~ Ships in 2-3 days: Fred Wiersema / Audio Cassette / Published 1996
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Customer Intimacy : Pick Your Partners, Shape Your Culture, Win Together ~ Ships in 2-3 days: Fred Wiersema / Paperback / Published 1998
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The Customer Is Always Right! : Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders ~ Usually ships in 24 hours: Armen J. Kabodian (Compiler) / Hardcover / Published 1996
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The Customer Is Ceo : How to Measure What Your Customers Want-And Make Sure They Get It ~ Usually ships in 24 hours: Forler Massnick / Hardcover / Published 1997
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The Customer Is King! ~ Ships in 2-3 days: R. Lee Harris / Paperback / Published 1992
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The Customer Is Usually Wrong! : Contrary to What You'Ve Been Told...What You Know to Be True! ~ Usually ships in 24 hours: Fred E. Jandt / Paperback / Published 1994
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Customer Loyalty : How to Earn It, How to Keep It ~ Usually ships in 24 hours: Jill Griffin / Hardcover / Published 1996
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Customer Loyalty : How to Earn It, How to Keep It ~ Usually ships in 24 hours: Jill Griffin / Paperback / Published 1997
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The Customer Loyalty Pyramid: Michael W. Lowenstein / Hardcover / Published 1997
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Customer Oriented Software Quality Assurance ~ Usually ships in 24 hours: Frank P. Ginac / Hardcover / Published 1997
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Customer Relationship Management : Making Hard Decisions With Soft Numbers: Jon Anton, John Anton / Paperback / Published 1996
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Customer Retention : An Integrated Process for Keeping Your Best Customers ~ Ships in 2-3 days: Michael W. Lowenstein / Hardcover / Published 1995
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Customer Service & Innovation in Libraries (Highsmith Press Handbook Series) ~ Ships in 2-3 days: Glenn Miller / Paperback / Published 1996
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Customer Service 101 : Basic Lessons to Be Your Best ~ Ships in 2-3 days: Renee Evenson / Paperback / Published 1997
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Customer Service : Career Success Through Customer Satisfaction ~ Ships in 2-3 days: Paul R. Timm / Paperback / Published 1997
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Customer Service and the Telephone (Business Skills Express) ~ Usually ships in 24 hours: Dennis Becker, Paula Borkum Becker / Paperback / Published 1994
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Customer Service Excellence (Business Skills Express) ~ Ships in 2-3 days: Debra J. MacNeill / Paperback / Published 1993
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Customer Service Excellence : A Concise Guide for Librarians (Ala Editions): Darlene E. Weingand / Paperback / Published 1997
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Customer Service for Dummies (For Dummies) ~ Ships in 2-3 days: Keith Bailey, Karen Leland / Paperback / Published 1995
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Customer Service for the New Millennium : Winning and Keeping Value-Driven Buyers ~ Ships in 2-3 days: Robert B. Tucker / Paperback / Published 1997
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Customer Service Letters Ready to Go! ~ Ships in 2-3 days: Cheryl McLean, Roberta Franklin / Paperback / Published 1995
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Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive ~ Usually ships in 24 hours: Jim Sterne / Paperback / Published 1996
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The Customer Service Planner (The Marketing Series : Practitioner) ~ Ships in 2-3 days: Martin Christopher / Paperback / Published 1993
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Customer-Centered Reengineering : Remapping for Total Customer Value ~ Ships in 2-3 days: Edwin T., Jr. Crego, Peter D. Schiffrin / Hardcover / Published 1994
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Customer-Focused Quality : What to Do on Monday Morning ~ Ships in 2-3 days: Thomas Hinton, Wini Schaeffer / Hardcover / Published 1993
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Customers As Partners : Building Relationships That Last ~ Usually ships in 24 hours: Chip R. Bell / Paperback / Published 1996
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Customers As Partners : Building Relationships That Last: Chip R. Bell / Hardcover / Published 1994
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Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer ~ Ships in 2-3 days: Carl Sewell, Paul B. Brown / Paperback / Published 1992
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Customers Mean Business : Six Steps to Building Relationships That Last ~ Ships in 2-3 days: James A. Unruh / Hardcover / Published 1996
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Cybermarketing : Internet E-Mail Cd-Rom Online Services Edi Advertising Market Research Publicity Sales Customer Service and More ~ Usually ships in 24 hours: Len L. Keeler / Paperback / Published 1995
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Dazzle Me! : How to Deliver Uncommonly Good Customer Service Every Time ~ Ships in 2-3 days: David Dee (Editor), et al / Paperback / Published 1997
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Delighting Customers : How to Build a Customer-Driven Organization ~ Ships in 2-3 days: Peter Donovan, Timothy Samler / Hardcover / Published 1995
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Usually ships in 24 hours: Kristin Anderson, Ron Zemke / Paperback / Published 1997
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series): Kristin Anderson, Ron Zemke / Paperback / Published 1991
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Delivering Quality Service : Balancing Customer Perceptions and Expectations ~ Usually ships in 24 hours: Valarie A. Zeithaml, et al / Hardcover / Published 1990
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Design and Management of Service Processes : Keeping Customers for Life (Engineering Process Improvement Series) ~ Usually ships in 24 hours: Rohit Ramaswamy / Paperback / Published 1996
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The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series) ~ Ships in 2-3 days: Barbara A. Gutek / Hardcover / Published 1995
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The Eleventh Commandment : Transforming to 'Own' Customers ~ Usually ships in 24 hours: Sandra Vandermerwe / Paperback / Published 1996
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The Enemy Within : Actions That Self-Destruct Companies, Customer Service and Jobs: Richard W., Phd Buchanan / Paperback / Published 1997
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The Extra Mile : Building Profitable Customer Relations Every Time (Customer Service Rep's Survival Guide Series, V. 3.) Vol 3 ~ Ships in 2-3 days: David Dee (Editor), Publicatons Dartnell / Paperback / Published 1994
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Fabled Service : Ordinary Acts, Extraordinary Outcomes: Betsy Sanders / Paperback / Published 1997
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Fabled Service : Ordinary Acts, Extraordinary Outcomes ~ Ships in 2-3 days: Betsy Sanders, Elizabeth A. Sanders / Hardcover / Published 1995
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Field Service Management : An Integrated Approach to Increasing Customer Satisfaction (Business One Irwin/Apics Library of Integrative Resource Manag) ~ Ships in 2-3 days: Arthur V. Hill / Hardcover / Published 1992
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From Turnover to Teamwork : How to Build and Retain a Customer-Oriented Foodservice Staff ~ Ships in 2-3 days: Bill Marvin / Paperback / Published 1994
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Great Customer Service for Your Small Business: Richard F. Gerson / Paperback / Published 1996
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Great Customer Service on the Telephone (The Worksmart Series) ~ Usually ships in 24 hours: Kristin Anderson / Paperback / Published 1992
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Grocery Revolution : The New Focus on the Consumer ~ Usually ships in 24 hours: Barbara E. Kahn, Leigh McAlister / Paperback / Published 1997
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Hey, I'm the Customer/Front Line Tips for Providing Superior Customer Service ~ Usually ships in 24 hours: Ron Willingham / Paperback / Published 1992
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High Value, Low Cost : How to Create Profitable Customer Delight (Financial Times/Pitman Publishing Series) ~ Ships in 2-3 days: Brian Plowman / Hardcover / Published 1994
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How Go Get What You Want from Almost Anybody : Your Self-Defense Consumer Guide ~ Ships in 2-3 days: T. Scott Gross / Paperback / Published 1995
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How May I Help You? : Providing Personal Service in an Impersonal World: Stephen C. Broydrick / Hardcover / Published 1993
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How to Get Clients ~ Ships in 2-3 days: Jeff Slutsky / Paperback / Published 1992
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How to Give Exceptional Customer Service ~ Usually ships in 24 hours: Lisa Ford / Audio Cassette / Published 1995
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How to Really Deliver Superior Customer Service ~ Ships in 2-3 days: John R. Halbrooks (Editor), John T. Halbrooks / Paperback / Published 1996
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How to Win Customers and Keep Them for Life ~ Usually ships in 24 hours: Michael Leboeuf / Audio Cassette / Published 1997
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How to Win Customers and Keep Them for Life ~ Usually ships in 24 hours: Michael Leboeuf / Paperback / Published 1989
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In Charge of Customer Satisfaction (In Charge) ~ Ships in 2-3 days: Roger Cartwright, George Green / Paperback / Published 1997
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Incredible Customer Service : The Final Test: David Freemantle, David Feemantle / Hardcover / Published 1992
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Insuring Quality : How to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry ~ Ships in 2-3 days: Hedy Abromovitz, Les Abromovitz / Hardcover / Published 1997
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Integrated Distribution Management : Competing on Customer Service, Time, and Cost (The Business One Irwin/Apics Library of Integrative Resource Mana) ~ Usually ships in 24 hours: Christopher Gopal, Harold Cypress / Hardcover / Published 1993
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Intelligent Enterprise : A Knowledge and Service Based Paradigm for Industry ~ Ships in 2-3 days: James Brian Quinn / Hardcover / Published 1992
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